FAQs
Yunkai Jewelry ships most orders within 1-3 business days. Customers can expect to receive their order within 3-7 business days after it ships out.
Yunkai uses high quality materials like sterling silver, 14K gold, Swarovski crystals, natural gemstones, and cultured pearls to handcraft their unique jewelry designs. They stand behind the quality of all materials used.
Yes, Yunkai has an expert design team that can create fully custom jewelry based on each customer’s vision, ideas, and budget. Their team works closely with customers to bring their dream jewelry to life.
Yunkai happily accepts returns and exchanges within 30 days of delivery of any unused and undamaged merchandise. They provide a prepaid return shipping label for exchanges.
Yes, Yunkai offers a 6 month warranty on defects in manufacturing and materials under normal use. They will repair or replace any defective jewelry for free within that time frame.
Customers can email [email protected] or call 1-800-555-1234 Monday to Friday 9am – 5pm EST for any questions or assistance with orders, designs, or returns.
Absolutely! Yunkai offers free virtual consultations over Zoom, FaceTime or phone to discuss custom designs, personalized gift ideas, or selecting pieces from their collections. Book on their website.
Yunkai only uses conflict-free natural diamonds that are ethically sourced and adhere to the Kimberley Process standards, ensuring no blood diamonds enter the global market.
Yes, they have hypoallergenic collections made of high quality metals and nickel-free alloys that are great for sensitive skin. Their team can also help customize something hypoallergenic.
Every Yunkai piece is lovingly handcrafted start-to-finish using premium materials and expert techniques. Their unique, nature-inspired designs are meant to be timeless treasures that tell a meaningful story.